Privacy Policy

This Privacy Policy describes the personal information that may be collected by us, and how we protect your information.

If you have any questions not addressed in this policy, please feel free to contact us.

By using this website, you acknowledge that you’ve read and understood this privacy policy. Please note that this policy does not extend your rights or Dancourt Trading’s obligations beyond those defined in the legislation listed above.

Should there be any inconsistency between this policy, the Privacy Act and other Australian Acts, this policy shall be interpreted to give effect to and comply with the legislation.

This policy includes examples but is not intended to be restricted in its application to such examples. Where the word ‘including’ is used, it shall mean ‘including without limitation’.

Our website contains links to non-Dancourt websites. Dancourt is not responsible for the privacy policies of those other websites. We recommend you review the privacy policies of each site you visit.

‘Personal information’ means information we hold about you from which your identity is either clear or can be reasonably determined. When you give us your personal information, it imposes a serious responsibility on us. Protecting your privacy when handling your personal information is very important to us and is fundamental to the way we serve you.

Generally, we will collect personal information directly from you, and only to the extent necessary to provide the product or service you requested.

We may collect personal information from you when:

• you fill in an application form
• deal with us over the telephone
• purchase a product
• e-mail us
• create an account with us
• ask us to contact you after visiting our web site.

We will collect personal information from you by lawful and fair means and not in an unreasonably intrusive way.

If you choose to not provide your personal information when requested, we may not be able to deliver the product or service that you have requested. We will endeavour to make this as clear as possible for each service.

Unsolicited information

“Unsolicited” personal information is personal information about an individual that an organisation has unintentionally received. This is an uncommon occurrence for Dancourt, but when it does happen, we will protect your personal information with the same rigour as we treat personal information that we intended to collect. If we could not have collected this information through our normal processes, we will de-identify that information as soon as we can.

We use the personal information you provide only for purposes consistent with the reason you provided it, or for a directly related purpose. We may also use your personal information where required or permitted by law. We may also use your information where you have provided us with your express or implied consent.

We do not share your personal information with other organisations unless:

• you give us your express consent, or
• sharing is otherwise required or permitted by law, or
• this is necessary on a temporary basis to enable our contractors to perform specific functions.

When we temporarily provide personal information to companies who perform services for us, such as transport or freight companies, we require those companies to protect your personal information as diligently as we do.

We have a strict duty to maintain the privacy of all personal information we hold about you. However, certain exceptions do apply. For example, where disclosure of your personal information is:

• in the public interest (e.g. where a crime, fraud or misdemeanour is committed or suspected and disclosure against the customer’s rights to confidentiality is justified)
• with your consent – your consent may be implied or express and it may also be verbal or written.

You have the right to request access to the personal information we hold about you. This right is subject to certain exceptions (see below) allowed by law.

Dancourt will, upon your request, and subject to applicable privacy laws, provide you with access to your personal information that is held by us. However, we ask that you identify, as clearly as possible, the type (or types) of information requested. Dancourt will deal with your request in a reasonable time – usually within 30 days.

Depending on the breadth of your request, we may recover from you our reasonable costs incurred in supplying you with access to this information.

Exceptions

Your right to access your personal information is not absolute. In some circumstances, the law permits us to refuse your request to provide you with access to your personal information, such as circumstances where:

• access would pose a serious threat to the life or health of any individual
• access would have an unreasonable impact on the privacy of others
• the request is frivolous
• the information relates to a commercially-sensitive decision-making process
• access would be unlawful
• access may prejudice enforcement activities, a security function or commercial negotiations.

Freedom of information laws

It is inevitable that some personal information which we hold will become out of date. We will take reasonable steps to ensure that the personal information which we hold remains accurate and, if you advise us of a change of details, we will amend our records accordingly.

Where your information has been disclosed to a third party, Dancourt will take reasonable steps to notify the third party of the correction.

Where we are unable to update your information, we will provide an explanation in writing as to why the information cannot be corrected.

Dancourt is committed to keeping your trust by protecting and securing your personal information.

Information collected on this website

We may collect non-personal information from you such as browser type, operating system, and web pages visited to help us manage our web site.

We use cookies (see below) and other internet technologies to manage our website and certain online products and services. We do not use these technologies to collect or store personal information unless you have opted in to such a feature.

Our internet server logs the following information which is provided by your browser for statistical purposes only:

• the type of browser and operating system you are using
• your Internet Service Provider and top level domain name (for example – .com, .gov, .au, .uk etc)
• the address of any referring web site (for example – the previous web site you visited)
• your computer’s IP (Internet Protocol) address (a number which is unique to the machine through which you are connected to the internet).

All of this information is used by Dancourt for aggregated statistical analyses or systems administration purposes only. No attempt will be made to identify users or their browsing activities, except where required by law.

Cookies

A “cookie” is a packet of information stored on your computer that allows the Dancourt server to identify and interact more effectively with your computer.

Our websites use two different kinds of cookies:

• Session cookies – temporary cookies that only last until you close your browser.
• Persistent cookies – cookies that are stored for a longer term on your computer.

Session cookies

When you access our web site, we send you a temporary cookie that gives you a unique identification number. A different identification number is sent each time you use our website. Cookies do not identify individual users, although they do identify a user’s internet browser type. When you close your browser the cookie is deleted and no longer exists on your computer.

You are free to disable cookies in your browser (see details below). If you have disabled cookies you may not be able to take full advantage of all of our website features.

We use session cookies in the following manner:

• Log-on and log-off administration – Session cookies help with the log-on and log-off processes for those users who have decided to register to use one of our online services. The cookies enable us to recognize your user ID when you log on so that we do not establish a duplicate registration record for you.
• Transactions and site usability – We use session cookies to improve how you navigate through our website and conduct transactions. As examples, session cookies are used to maintain your online session as you browse over several pages; to store and pre-populate information so that you do not have to re-enter the same information twice.

The Dancourt site contains links to other sites. We are ultimately not responsible for the privacy practices or the content of such web sites. We encourage you to read and understand the privacy policies on those websites prior to providing any information to them.

Dancourt is committed to working with its customers to obtain a fair resolution of any complaint or concern about privacy.

To contact us with a compliment or complaint or a privacy question, you can: write to us, call our Customer Contact Centre, or complete our online contact form provided here.

We will post changes to the Privacy Policy and publish the effective date when this policy is updated.

Last updated: July 2014